Privacy Policy

1. Information we collect

Information you provide. Depending on the service you use, this includes your name, email address, phone number, birth date or age, gender identity, dating preferences, photographs, profile answers, location or preferred search area, communications with us, and other information you choose to provide. The app may also collect information you provide to set filters and preferences. If you contact us through the website, we collect your contact details and the contents of your request; an optional phone number can help us find the account you are asking about.

App messages and member interactions. We process and store messages you send and receive in the app and information about matches, likes, reports, blocks and other interactions. Private messages are shared with their intended recipient and are not public profile content. A member you communicate with may independently save or disclose information you send them.

Matchmaking information. If you apply for or use Jalebi Matchmaking, we collect your application answers, photos, consultation information, preferences, communications, subscription details and notes made by our matchmaking team to provide the service. Joining Matchmaking does not create a public app profile.

Verification information. Selfie verification is required to use the app. Didit processes a live selfie or video and the first profile photo used for comparison, performs liveness and face-match checks, and generates scores and results. These processes may involve measurements or templates derived from facial features that qualify as biometric information under some laws. Jalebi's authorized reviewers can see the live selfie, the primary profile photo, liveness and face-match scores and outcomes, a verification-session identifier, and related fraud or device-risk flags when available. They can also see other profile photos as context, account details such as name, age, gender and country, and the resulting moderator decision. Jalebi does not save separate copies of the verification selfie or scores outside the Didit session. Didit verification sessions are configured to be retained for 30 days, and Jalebi has disabled Didit's use of this verification data for model training.

Purchases and payments. For app purchases, Apple or Google handles payment and provides us with information needed to recognize your purchase and subscription status. For website Matchmaking subscriptions, Stripe processes payments. We receive transaction and subscription information such as purchase status, amount, billing dates, payment method details in limited form, and transaction identifiers. Stripe handles full payment-card details under its own terms. Jalebi does not store full payment-card numbers.

Usage, device and location information. We collect information about how you use the app or website, such as features used, interactions, device and browser details, identifiers, logs, approximate location derived from technical information, and diagnostic data. With device permission, the app may process more precise location information for location-based features. You can change location permission in your device settings; some features may then be unavailable.

Information from others. Other members may tell us about you, including through reports. If you choose a third-party sign-in option, that provider may send information permitted by your settings and its service. We may receive fraud or security signals from service providers.

Cookies and similar technologies. The website and app may use cookies, local storage, SDKs and similar technologies for operation, security and analytics. We use PostHog in a cookieless mode to understand how the website is used, such as which pages are visited and where people leave the matchmaking application. It sets no cookies, stores nothing on your device, and does not record your answers. The website also loads Google Fonts, which can cause your browser to contact Google. We do not use other website analytics or advertising tags. You can manage browser cookies and device permissions through your settings, although disabling some technologies may affect features.

2. Sensitive information and your choices

Your profile, messages or Matchmaking application may reveal religious or community affiliation, ethnicity, gender identity, sexual orientation or dating preferences, precise location, relationship goals and other sensitive details. Verification also involves facial information. We use this information to provide the features you request, recommend potential connections, prevent fraud, protect members and operate the service as described here. We do not make sensitive Matchmaking details public merely because you apply.

We explain sensitive processing at the point of collection and request express or separate consent where required. We show a separate verification notice and consent step before the live selfie. You may ask about withdrawing consent at info@jalebi.me. Selfie verification is required for an app account, so declining the required verification may prevent you from using the app. Human review of an inconclusive verification still involves the submitted selfie.

3. How we use information

We use personal information to:

• Create and manage accounts, profiles, messaging, matches and requested Matchmaking consultations and introductions;
• Recommend or rank profiles and potential connections based on information you provide and use of the service;
• Process subscriptions, payments, cancellations and customer support requests;
• Conduct photo verification, prevent impersonation, fraud, scams and abuse, and review member reports;
• Enforce our Terms, investigate safety concerns and comply with legal obligations;
• Improve performance, fix problems, understand service use and develop features;
• Send service notices and, where permitted and subject to applicable consent and opt-out rules, marketing messages;
• Protect our rights and handle disputes, claims and business transactions.

Automated systems help recommend profiles and potential connections. Didit uses automated liveness and face-match tools for verification. Moderators review reports and may access relevant messages when necessary to investigate a report or safety issue. Jalebi does not routinely have people read every private message or use AI to screen all private messages.

4. Who can see or receive information

Other members. Other app members can see a normal profile in Discover. Incognito hides a profile from discovery. A member who has been blocked or reported cannot see the other member's profile. Matches receive messages you send them.

Matchmaking introductions. Your matchmaking team uses your application and notes to assess introductions. We do not share your Matchmaking profile, photographs or identifying information with a potential introduction without your consent, except as legally required or reasonably necessary for safety or administration. This is a private service separate from a public app profile.

Staff and moderators. Personnel with an appropriate business need may access relevant information to operate the service, answer requests, review reports and protect safety. Access to private communications is limited to purposes such as a report, support request, fraud investigation or legal obligation.

Service providers. Providers may process information on our behalf for hosting, analytics, communications, customer support, verification, payment processing and security. Didit performs liveness and face matching; Stripe processes website payments; Apple and Google process app-store purchases. We require appropriate contractual and security protections for providers acting for us. Some providers may process information under their own policies for their independent purposes; their notices will apply to those activities.

Legal and safety disclosures. We may preserve or disclose information in response to a valid legal process, to meet a legal obligation, to investigate suspected child exploitation or other crime, or where legally permitted and reasonably necessary to address an imminent risk of death or serious physical harm. We assess requests under applicable law.

Business transactions. Information may be disclosed to advisers or a buyer in connection with a merger, financing, reorganization or sale, subject to appropriate protections.

Aggregated or de-identified information. We may use or share information that is not reasonably capable of identifying a person, such as combined statistics about service use. We take reasonable steps to prevent re-identification when representing data as de-identified.

We do not sell mobile phone numbers or SMS consent information to third parties for their own marketing. Providers that send messages on our behalf may process the information needed to deliver them.

5. Photo verification and biometric information

Didit processes a live selfie or video, compares it with your first profile photo, checks for liveness and produces scores and results. We use this information to reduce impersonation and protect the service. Authorized Jalebi reviewers can examine the selfie, primary profile photo, scores and results, and may consult other profile photos, account details and available risk flags. When an automated result requires review, a moderator may approve verification, ask for another live selfie or restrict the account. Photo-verification approval is separate from approval of the overall profile. A verification result does not establish that someone is safe, trustworthy or free of a criminal record.

Before biometric collection, we show a separate verification notice and consent step and provide any additional notice or consent required by the law that applies to you. Selfie verification is required for app use. Jalebi does not save separate copies of the verification selfie or scores outside the Didit session. Didit verification sessions are configured for deletion after 30 days, and Jalebi has disabled Didit's use of these sessions for model training.

You can contact info@jalebi.me about verification data, consent or deletion. Some records may be retained where the law permits or requires it for safety or legal purposes.

6. How long we keep information

We keep information only for as long as reasonably necessary for the purposes in this Policy, taking account of account status, safety, fraud prevention, transactions, legal obligations and disputes.

When you delete an app account, we remove its profile and ordinary account data, including ordinary stored conversations, from Jalebi's active systems immediately. The conversations are no longer available to your matches through the app, although another person may have saved copies outside Jalebi. We may retain limited information relevant to a safety report, ban, suspected fraud or legal obligation as described below. A Didit verification session may remain with that provider for up to its configured 30-day period unless deleted earlier.

Transaction and tax records, consent records, reports, bans, fraud-prevention information, legal claims and security records may be kept longer when reasonably necessary or required by law. Cancelling a Matchmaking subscription does not itself delete the application or consultation notes. We normally retain support requests and Matchmaking applications for up to five years. When you request deletion of your Matchmaking information and we verify your request, we delete the ordinary application and staff notes earlier where possible, subject to limited safety, transaction and legal records that may need to be retained. Safety records may include profile information kept in anonymized form. Analytics and backups may follow different schedules.

7. Security and incidents

We use administrative, technical and organizational measures designed to protect information against unauthorized access, loss, misuse and disclosure. Access is limited according to job responsibilities, and we work with providers that maintain appropriate safeguards. No system is completely secure.

We investigate security incidents and notify affected people or regulators where applicable law requires it. If you believe your account has been compromised, contact info@jalebi.me.

8. International processing

Jalebi LLC is based in the United States, and we use Google Firebase for app infrastructure. Service providers may store or access information in other countries, where laws may differ from those in your location.

Where EEA, UK or other law requires a transfer safeguard for data sent to a country without an applicable adequacy decision, we will use a lawful mechanism, such as approved standard contractual clauses, with any required supplementary measures.

9. Your privacy rights

Depending on your location and applicable law, you may request access to information about you; correction; deletion; withdrawal of consent; objection to or restriction of certain processing; and a portable copy of certain information. You may also have rights concerning automated decisions and to complain to a privacy regulator. We will not discriminate against you for exercising applicable rights.

You can manage some profile information and permissions in the app or device settings. To make a privacy request or complaint, email info@jalebi.me. Our team monitors that address for privacy requests. We may verify your identity before responding and may deny or limit a request where the law permits or requires it. If you withdraw consent, we will explain any effect on the feature concerned. We respond within the period required by the applicable law.

Residents of Canada may request access and correction and raise a complaint with our privacy team. Residents of the EEA or UK may also contact their local data-protection authority. California and other U.S. state residents may have additional statutory rights when the relevant law applies to Jalebi.

10. Additional information for the EEA and UK

For EEA and UK users, Jalebi is the controller of the personal information described in this Policy, and providers such as Didit may act as processors for particular services. Our legal bases depend on the activity:

• Contract: providing accounts, messaging, Matchmaking services, purchases and requested features;
• Legitimate interests: security, fraud prevention, service improvement and support, after considering your rights and expectations;
• Consent: activities requiring your choice, including precise device location, certain cookies or marketing, and sensitive or biometric processing where consent is the applicable legal basis and special-category condition;
• Legal obligation: records and disclosures required by law; and
• Vital interests: exceptional situations involving serious danger to someone.

Information revealing religion, ethnicity, sexual orientation, and biometric information used to identify someone may require an additional special-category condition. We request explicit consent where it is the applicable condition and explain it at collection.

Your rights include access, rectification, erasure, restriction, objection and portability where the law provides them, as well as withdrawal of consent without affecting earlier lawful processing. Where a legally significant decision is made solely by automated means, additional rights may apply. Contact us to exercise a right or request information about transfer safeguards.

11. Children

The app and Matchmaking service are for adults 18 or older. We do not knowingly allow minors to use them. If we learn that a minor has provided information, we will take steps to disable the account and delete or retain information as required or permitted for child safety and legal obligations. Contact info@jalebi.me with a concern.

12. Changes and contact

We may update this Policy and will change its date when we do. We will give notice of material changes where required and seek renewed consent where a new use requires it.

Jalebi LLC

1309 Coffeen Ave, STE 1200

Sheridan, WY 82801, USA

Privacy requests: info@jalebi.me